FAQs
Ordering online | Order FAQ | General FAQ | Refunds
How to order online with Calico & Ivy
- Browse our products by clicking on the relevant picture in the online store section or on the links on the side of the page.
- When you have decided what you would like to purchase click on the Order Now button below the product. You can order more than one product at a time by selecting Continue Shopping and repeating this step.
- Enter your details.
- Pay online with your credit card via our secure payment area. This will open in a new area. We use 128 bit SSL encryption so your credit card and all details are safe and secure.
What’s Next ?
You will receive an order summary and reference number via email as soon as you have placed your order. Your order is sent to us via an encrypted email to be processed.
Your order will then be shipped within 48 hours provided the goods are in stock.
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Faq
Order FAQ
Delivery Information
Calico & Ivy aims to process and send your order within 48 hours of receiving it by email.
However, if a product ordered is not in stock, we will notify you by email immediately and advise you of the expected delivery time.
Your credit card will not be charged until your order is ready to be sent.
Delivery Charges
Calico & Ivy uses Australia Post for its local and international deliveries.
This is a reliable and cost effective service.
Our postage charges are determined by the weight of your order and the destination. This amount is calculated when you proceed to checkout and is added to your total.
If you require your package to be insured or to be sent by registered post, please advise us by email and this charge will be added to your total (approximately $2.50 within Australia).
For international orders, please check with your local customs agent for any subsequent charges for imported goods.
Delivery Times
For orders within Australia, please allow 3 working days.
For orders outside of Australia, please allow up to 7 - 21 days from the date of posting. Note all packages are sent by air mail.
Payment Information
All prices are in Australian Dollars AUD .
To view conversion rates click this link to the Universal Currency Converter.
Payments are debited to your credit card when your order is ready for posting.
Orders will not be sent until payment has been processed.
Payment by Credit Card
Calico & Ivy accepts Visa, Mastercard, and Bankcard.
Calico & Ivy is a 100% secure shopping experience in accordance with SSL Australian Industry standards. All orders are encrypted for your security and privacy. Your credit card details are not stored on our server.
Other payment methods
You can pay via Direct Debit (EFT).
Our bank details are:
Bank: ANZ Claremont
BSB: 016 292
Account No: 426 146 162
Swift code (international orders only): ANZ BAU 3M
The invoice number of your order must be sent with payment. Once the funds are received in our account, your order will be shipped.
We also accept Money Orders for Australian orders. These are available from an Australia Post Office. Please make payable to “Calico & Ivy”. Note your order will not be sent until the money order is received. Orders will be held for one week only.
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General FAQ
Our Details
Calico & Ivy is a retail store open between 9.30am to 5pm from Monday to Saturday. Our address, phone and fax numbers are located at the bottom of each web page. Remember for International calls just drop the 0 in the line of numbers.
Click here to go to our Contact Us section, which gives a map on how to get to our store. As you will see we are located next to a bus and train service. We also offer easy parking right outside our store.
We look forward to meeting you if you are visiting Perth!
Available Products
Due to our huge range of fabrics, yarns, books, notions and gifts, we can only offer a selection of these on our website. If you are looking for something that is not shown here, please email us and we will let you know if we stock it.
Please note with Rowan and Jaeger orders, if a product is not in stock we will advise you immediately. We are able to order Rowan and Jaeger at the beginning and third week of each month. Your order should arrive within 4 – 5 weeks.
Returns Policy
Your satisfaction is important to us, however, we do not accept returns simply if you have changed your mind.
If goods are faulty, please notify us within 3 days of receipt.
Any goods returned must be in the condition received.
We do not accept returns on fabric, patterns, notions or books.
If you have any queries or problems, please feel free to email us.
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1 glyde street mosman park western australia 6012
phone +61 (08) 9383 3794 fax +61 (08) 9383 4437 email info@calicoandivy.com |
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